Last updated: 25 May 2026
These Terms & Conditions apply to the use of the First Class Immigration website and the services provided by First Class Immigration. By using our website, contacting us, booking a consultation, submitting documents, making payment or instructing us to begin work, you agree to these Terms & Conditions.
First Class Immigration provides immigration consultancy, visa guidance, education advisory, document preparation support, application assistance, overseas settlement guidance and related client support services. Our office is based at 352, Puttalam Road, Nochchiyagama, Sri Lanka, 50200. We work with clients in Sri Lanka and internationally.
First Class Immigration does not guarantee visa approval, admission approval, job offer, sponsorship, immigration outcome, refund from a third party, or any decision by an embassy, immigration authority, university, employer, government department, court, tribunal or visa application centre. All visa and immigration decisions are made by the relevant authority, not by First Class Immigration. Our role is to provide professional guidance, assessment, document preparation support and application assistance based on the information and documents provided by the client.
Our services may include initial consultation, visa eligibility assessment, student visa guidance, course and university guidance, visit visa guidance, family and dependant visa guidance, work visa guidance, business and investor route guidance, document checklist preparation, document review, application form support, supporting letter preparation, refusal review, administrative review support, appeal preparation support, coordination with legal professionals where required, and overseas settlement and pre-departure guidance. The exact scope of service will depend on the client's matter and the agreed service package.
Some immigration matters may require advice or representation from a regulated lawyer, solicitor, barrister, immigration adviser, advocate or other authorised professional depending on the country and type of matter. Where regulated legal advice, court representation, tribunal representation, appeal work, judicial review work or specialist legal submissions are required, First Class Immigration may recommend that the client seeks assistance from an appropriately authorised professional. Unless expressly agreed in writing, First Class Immigration does not act as a court representative, tribunal representative or regulated legal adviser in jurisdictions where such authorisation is required.
The client must:
First Class Immigration is not responsible for problems caused by false information, forged documents, missing documents, late documents, undisclosed refusal history, incorrect client instructions or failure to follow advice.
Our professional fees depend on the service type, destination country, number of applicants, complexity of the matter, urgency and level of document preparation required. Unless otherwise stated, our fees are professional service fees only. Government fees, embassy fees, visa application centre fees, biometric fees, IHS fees, court fees, barrister fees, solicitor fees, translation fees, courier fees, document legalisation fees, bank charges and third-party fees are not included and must be paid separately by the client.
The initial 15-minute consultation is offered free of charge for new enquiries. Further consultations after the initial free consultation will be charged at USD 100 per consultation, or the equivalent amount in GBP, LKR or another agreed currency. Consultation fees are generally non-refundable once the consultation has taken place, whether the client later decides to proceed or not.
The client must pay the agreed fee according to the invoice, payment plan or written agreement provided by First Class Immigration. Work may not start until the agreed initial payment has been received. Where payment is agreed in instalments, First Class Immigration may pause work if the client fails to make payment on time. All payments must be made through approved payment methods only.
| Stage / Situation | Refund Position |
|---|---|
| Before work starts | A refund may be considered after deducting administration, consultation, banking and third-party costs already incurred. |
| After work has started | Fees may become partially or fully non-refundable depending on work already completed, including assessment, checklist preparation, document review, strategy, drafting and file administration. |
| After submission | Professional fees are generally non-refundable once an application has been submitted, even if delayed, refused, withdrawn or cancelled. |
| Visa refusal | A visa refusal does not automatically entitle the client to a refund because final decisions are made by the relevant authority. |
| Third-party fees | Government fees, VFS/TLS fees, IHS, court fees, legal fees, translation, courier and legalisation fees are not refundable by First Class Immigration. |
| Client misrepresentation | No refund will be provided where the client has provided false, misleading, incomplete, forged or fraudulent information or documents. |
| Change of mind | Any refund will be calculated based on work already completed and costs already incurred. |
First Class Immigration does not guarantee visa approval, university admission, scholarship approval, job offer, sponsorship, appointment availability, processing time, court or tribunal outcome, refund from government or third parties, entry clearance, border entry approval, settlement or citizenship outcome. Any processing times or success prospects discussed are estimates only and may change without notice.
Immigration rules, visa fees, documentary requirements, embassy procedures, appointment systems, financial requirements and processing times may change at any time. First Class Immigration is not responsible for changes made by governments, embassies, universities, employers, visa centres, courts, tribunals or third-party service providers.
To the maximum extent permitted by law, First Class Immigration is not liable for indirect loss, loss of profit, loss of opportunity, travel loss, business loss, emotional distress, third-party refusal, government delay, embassy delay, appointment unavailability, airline cost, accommodation cost or any other consequential loss. Nothing in these Terms & Conditions excludes liability where such exclusion is not permitted by applicable law.
We may communicate with clients by phone, email, WhatsApp, SMS, video call, social media or in person. The client is responsible for checking messages and responding promptly. First Class Immigration is not responsible for missed deadlines caused by the client's failure to check communication or provide documents on time.
The client must provide genuine, accurate and complete documents. First Class Immigration may refuse to continue working on a matter if we suspect that documents are false, misleading, altered, incomplete or fraudulent. We reserve the right to stop acting for a client where there are concerns about dishonesty, fraud, abuse, non-payment, unreasonable behaviour or unlawful conduct.
The information on our website is for general guidance only and should not be treated as final legal advice or a guaranteed assessment. Immigration requirements differ by country, visa category and personal circumstances. Clients should obtain a personalised assessment before making decisions.
All website content, written materials, checklists, templates, guides, client letters, business plans, strategy documents and internal materials prepared by First Class Immigration remain the intellectual property of First Class Immigration unless otherwise agreed in writing. Clients must not copy, reproduce, resell, publish or distribute our materials without permission.
If a client is unhappy with our service, they should contact us in writing at info@firstclassimmigrations.com. We will review the complaint and respond within a reasonable time. Complaints about third-party providers must be directed to the relevant party.
These Terms & Conditions are governed by the laws of Sri Lanka. Where a client is based outside Sri Lanka, the client agrees that these Terms & Conditions remain governed by Sri Lankan law, unless mandatory consumer protection or data protection laws in another jurisdiction apply and cannot legally be excluded.
If a dispute arises, both parties should first try to resolve the matter through written communication and good faith negotiation. If the matter cannot be resolved, the dispute may be referred to the appropriate court or dispute resolution forum in Sri Lanka, unless another process is required by applicable law.
First Class Immigration may update these Terms & Conditions from time to time. The updated version will be published on our website with the revised date.
First Class Immigration
352, Puttalam Road, Nochchiyagama, Sri Lanka, 50200
Email: info@firstclassimmigrations.com
Sri Lanka: +94 74 410 7919 | UK: +44 7388 913434
These Terms & Conditions are governed by the laws of Sri Lanka, including the Consumer Affairs Authority Act No. 9 of 2003 and the Electronic Transactions Act No. 19 of 2006. This document was prepared as a professional draft and has been reviewed for website publication.